• FAQ



 • Product Demo



Give your customers the power to pay you using any of the increasingly popular e-payment methods. More

The PAYDQ Process
We manage all the details so that electronic payments speed up your collections and lower your costs. Click here to see sample web pages or Contact us for a free, no-obligation demo.

• Contact Us

• Privacy Statement

   Q: How much does your service cost?
A: Our services are provided on a per transaction basis. The cost of a
transaction is based on the service and the volume of payments your
customers make using our services. In general, per transaction costs range between ten and fifty cents.

Q: Are there hidden costs?
A: No, there are no hidden costs. All items for which you will be charged are agreed upon in advance.

Q: What would I learn from your web-based demonstration?
A: The web-based demonstration will show the flow of an online payment
transaction, how your customers can register to save time when they pay on-line, and what your Customer Service Personnel will experience when they use our CSR Portal. And it may remind you of questions that are not answered here.

Q: What kind of companies benefit most from your services?
A: Companies that receive funds and payment data from many sources benefit because we integrate all the various sources of payments into one easy payment reporting channel for the merchant.

Companies that bill customers on a monthly basis will benefit most from our services.

Q: What kind of quantifiable benefits can I expect?
A:
• Integrated payment reporting
• Integrated payments processing
• Customers on recurring payment programs, on average, remain customers longer
• Lower overhead due to the customer making the payment instead of your employees
• You get your money sooner
• You get one deposit from PAYDQ each day. No ACH fees, no bank per item charges
• Less time spent reconciling and making up bank deposits
• Reduced security requirements and procedures

Q: How long does it take to get started?
A: Usually we can finish each installation within 90 days

Q: How do you ensure that your system won't go down?
A: PAYDQ has redundant equipment at two hardened secure locations with back-up power and redundant fail-over communication channels.

Q: We have thousands of customers. Will each have to enroll in order for us to use your service?
A: No, only customers who want to use the recurring payment service will have to enroll. Customers can save their account information in our secure system to save time each month, but they are not required to.

Q: Where do you store customer data, and how do you protect it?
A: The customer data is encrypted and stored in a secure database protected with firewalls. Only those individuals that require access for processing payments can access the data.

Q: My ISP offers a way to add a credit card processing function to our site. Is your service different?
A: Yes, PAYDQ 's payment service is much different than any offered by your ISP. PAYDQ can provide end-to-end payment solutions to fully meet the needs of the client rather than just implement one piece of the payment process. There can be many exceptions and other processing issues when processing credit card and bank payments and PAYDQ handles all those issues so your employees won't be bogged down with processing headaches.

Q: What is Web PAY?
A: Web PAY allows a customer to pay a merchant online using bank accounts, credit or debit cards, or other stored value cards. The transaction always uses some sort of security such as Secure Sockets to protect the data being exchanged during the payment process.

Q: Where do I get the code I need?
A: The PAYDQ technical staff will provide you with any code needed to connect to the payment site.

Q: How does PAYDQ manage ACH and credit card payments?
A: The ACH transactions are originated through PAYDQ 's bank. One day after PAYDQ collects the funds from the customers, the funds are moved to the client bank account.

Q: How does PAYDQ manage fund settlement?
A: PAYDQ is flexible in the fund settlement process. For some clients, the funds settle through the clients bank account, but for others, the funds settle through a PAYDQ settlement account. In either case, PAYDQ reconciles the amounts reported for merchant funds distribution to the actual payments made.

Q: How is the chargeback processes handled?
A: PAYDQ monitors the chargebacks to the clients merchant account and notifies the client using the Chargeback Report that a chargeback has been processed against their account. Chargebacks are processed electronically so you generaly are notified - of all the details - sooner than you would be notified from your bank.